Shipping & Returns
At American Key Supply, we know that dependable shipping, quality products, and straightforward policies matter to your business. Below you’ll find information about shipping, delivery, payments, returns, and product warranties.
Shipping & Delivery
Same-Day Shipping Until 4:30 PM Pacific
We offer one of the latest shipping cutoffs in the industry. Most in-stock orders placed by 4:30 PM Pacific, Monday through Friday (excluding holidays), ship the same business day. Orders received after the cutoff generally ship the next business day. Orders requiring additional verification or processing may take longer.
Tracking Your Shipment
We email tracking information when your shipping label is created. Tracking updates may not appear until the carrier scans your package. If you do not see the email, please check your spam folder or contact our team for assistance.
Track shipments directly with FedEx, UPS, USPS, or OnTrac using the tracking number provided in your email.
Free Shipping & Delivery Estimates
When free shipping is offered, American Key Supply reserves the right to select the carrier and service that best fit the shipment. We will try to accommodate carrier preferences when practical, but a particular carrier or service is not guaranteed.
Delivery times vary by destination, carrier, package size, and service selected. Estimates shown at checkout are not guarantees. Weather, holidays, carrier disruptions, and other circumstances beyond our control may cause delays.
Shipping Delays & Refunds
Some expedited carrier services may include a delivery commitment. If an eligible shipment arrives late, contact us so we can review whether the carrier offers a shipping-charge refund. If the carrier approves and issues a refund to us, we will pass that shipping-charge refund along to you. Carrier exclusions and restrictions apply.
Signature Required
As a general rule, shipments valued over $500 require a delivery signature. Customers who need delivery without a signature may request an exception by completing our Authorization to Waive Delivery Signature form. Shipments valued over $1,000 always require a signature, even if a waiver is on file.
For delivery changes, holds, or other available options, please use the carrier’s official delivery-management service. Carrier options vary and may not be available for every shipment.
Lost or Delayed Packages & Risk of Loss
If a package appears delayed or lost, please first review its tracking information and contact the carrier, which may have the most current delivery details. Our customer service team can also assist with shipment questions.
All items purchased from American Key Supply or ICCores.com are shipped under a shipment contract. Risk of loss and title pass to the purchaser when we deliver the shipment to the carrier. [LEGAL REVIEW: Confirm this provision and how it interacts with carrier claims and any applicable agreements before publishing.]
Payments & Billing
Returned Checks & Electronic Payments
A returned paper check or electronic payment will result in a $30 returned-payment fee, regardless of the reason for the return. We may suspend the affected account until the outstanding balance and fee are paid, and we reserve the right to discontinue acceptance of checks or electronic payments from an account. We will contact the account holder with payment instructions.
[CONFIRM BEFORE PUBLISHING: Add accepted payment methods and any applicable account terms, if you want them listed on this page.]
Returns, Exchanges & Warranties
We stand behind our products and the product-selection guidance provided by our website, advertising, and team. If an item is defective or a product recommended by us turns out to be unsuitable, contact our Returns Department so we can help determine the appropriate next step. Return eligibility and remedies depend on the product category and the terms below.
Our 2-Year Guarantee
BlueRocket products and refurbished OEM remote products are covered by a two-year guarantee relating to product quality and reliability. We require the product to be returned, along with details of the problem, so our team can evaluate the issue and continue improving product quality. Defective products are eligible for part-for-part replacement; if a suitable replacement is unavailable, a refund will be issued under the applicable policy.
How to Request a Return
- Contact our Returns Coordinator at 702-763-6593 or returns@americankeysupply.com to request a Return Merchandise Authorization (RMA) and discuss any applicable return-label arrangements.
- Include details about the item and reason for return. For a defective product, please describe the problem encountered.
- Do not ship the item until you have received an RMA. Returns without an RMA will not be accepted and will be returned at the customer’s expense.
Issuing an RMA does not guarantee approval of a return, refund, or exchange. All returns are subject to final inspection.
Return Policy at a Glance
| Product category | Return window | Restocking fee for non-defective returns |
|---|---|---|
| BlueRocket products | 2 years | 15% |
| Refurbished OEM products | 2 years | 15% |
| Strattec, Ilco, Keyline, JMA & new OEM products | 1 year | 15% |
| Hardware | 60 days | 25% for standard products; higher for factory orders |
| Key cutting machines, programmers & tools | 30 days | 15% |
| Other products | 30 days | 15% |
The table is a summary only. Packaging requirements, eligibility, refund methods, warranty handling, and special-order restrictions are explained below.
Key Cutting Machines, Key Programmers & Tools
- Includes key cutting machines and accessories, and key programmers and accessories.
- Returnable within 30 days of purchase, subject to technician inspection.
- Refunds are made to the original credit card (if used) or as store credit.
- Defective products are eligible for replacement only. Warranty issues after 30 days must be directed to the manufacturer; contact us if you need help escalating an issue.
- A 15% restocking fee applies. We may waive it when the refund is issued as store credit and used to purchase a similar product from us.
Refurbished OEM Products
- Includes refurbished OEM remotes, remote head keys, and smart keys.
- Returnable within two years of purchase. Items must be in their original packaging, whether opened or sealed.
- Within 30 days, an approved refund is issued to the original credit card (if used) or as store credit. After 30 days, approved refunds are issued as store credit only.
- Defective items are eligible for part-for-part replacement. If a suitable replacement is unavailable, a refund will be issued.
- A 15% restocking fee applies to non-defective returns, including items ordered for the wrong application.
BlueRocket Products
- Includes BlueRocket remotes, remote head keys, smart keys, transponder keys, emergency keys, transponder chips, and shells.
- Returnable within two years of purchase. Items must be in their original packaging, whether opened or sealed.
- Within 30 days, an approved refund is issued to the original credit card (if used) or as store credit. After 30 days, approved refunds are issued as store credit only.
- Defective items are eligible for part-for-part replacement. If a suitable replacement is unavailable, a refund will be issued.
- A 15% restocking fee applies to non-defective returns, including items ordered for the wrong application.
Strattec, Ilco, Keyline, JMA & New OEM Products
- Includes new products in their original, sealed packaging.
- Returnable within one year of purchase; original sealed packaging is required.
- Within 30 days, an approved refund is issued to the original credit card (if used) or as store credit. After 30 days, approved refunds are issued as store credit only.
- Defective items are eligible for part-for-part replacement. If a suitable replacement is unavailable, a refund will be issued.
- A 15% restocking fee applies to non-defective returns.
Hardware
- Returnable within 60 days of purchase. Items must be new, uninstalled, in perfect resalable condition, and in original packaging with all inserts, manuals, and accessories.
- Standard hardware returns are subject to a 25% restocking fee.
- Factory-ordered or special-order hardware returns require approval from both AKS and the manufacturer and are subject to a 45–60% restocking fee. Depending on manufacturer policy, factory-ordered items valued under $250 may not be returnable.
- For defective products or items shipped in error, replacement items are invoiced and a credit is issued when the returned products are received.
- Hardware warranties are provided solely by the manufacturer and are subject to the manufacturer’s terms.
- Use an outer shipping carton to protect original packaging. Repacking fees may apply to damaged or altered boxes, including boxes with tape or writing. Missing components may reduce the credit issued.
- Within 30 days, an approved refund is issued to the original credit card (if used) or as store credit. After 30 days, approved refunds are issued as store credit only.
Other Products
- Returnable within 30 days of purchase; original sealed packaging is required.
- Approved refunds are issued to the original credit card (if used) or as store credit, subject to inspection.
- Defective items are eligible for part-for-part replacement. If a suitable replacement is unavailable, a refund will be issued.
- A 15% restocking fee applies to non-defective returns.
Non-Returnable Digital Products
Software, subscriptions, tokens, and other digital activations are not returnable.
Questions? We’re Here to Help
For help with returns, exchanges, or warranty questions, call 702-763-6593 or email returns@americankeysupply.com.